1. GENERAL ASPECTS

The use of the Site automatically assigns the status of User and implies acceptance, fully and without reservation, of all the provisions included in the Terms and Conditions, in the version in force at each time when you access the Site. If you do not fully accept any of the established conditions, you should not access / use our Site. When consulting, using or downloading the contents of the Site, you are committed to respecting the conditions set out in this document.

All information provided by the User must be correct and true. The User must update the information provided, whenever it undergoes any changes. The User is solely responsible for any false, incomplete or incorrect declarations that it provides and for any losses that these may cause to the company or third parties, with the information that it provides.

Products Catalog (Online store) The website offers products sold by Filipe Gomes Coelho, Unip., owner of the brand lufalufa.com under the NIF 222843586 and headquartered at Rua Prof. Ademar Alves 34 , 4410 -432, Arcozelo. The product information presented on the Site is only intended to provide a brief informative summary for the convenience and information of the visitor. We take all measures to ensure that the information and data contained on the Site are accurate and up-to-date when entering it. However, updating or correcting this information is not guaranteed. We make no warranty, express or implied, as to the accuracy or completeness of any information (including information about goods and services) included on the Site. We reserve the right to change, delete or move any information on the Site,

Users accept and expressly acknowledge that:

• The photographs presented on the Site are for illustrative purposes only, and Users should consult detailed information about the products and their characteristics / specifications;
• The exposed price is the recommended price, however, there may be spelling errors that we cannot guarantee to supply if this is the case;
• We will make every reasonable effort to include accurate and up-to-date information about products on the Site. However, we cannot guarantee it;
• We do not guarantee that the items included on the Site are in stock, nor do we assume responsibility for discontinued items.

PERSONAL DATA AND DATA SECURITY

Please refer to our Privacy Policy and Cookie Policy.

INTELLECTUAL PROPERTY

Unless otherwise specified, the contents of the website, text, graphics, photographs have rights reserved to the company, and their use is prohibited, for commercial purposes or not.

LIMITATION OF LIABILITY

The User will be responsible for the content of the information sent or transmitted to the Site. It is known to the User that the use of the Site may not be 100% secure, with the possibility that the information sent / received may be intercepted by unauthorized parties, the company not being responsible for failures in the security of communications and not assuming any responsibility for the use. misuse of your information by third parties. The User acknowledges that the access and use of the Site may suffer interruptions and that the information on the Site may contain bugs, errors, technical failures, problems or other limitations. The Site may contain links to other websites or be accessed through other websites. The company cannot be held responsible for them, namely by controlling the contents, availability, operability or performance. To the maximum extent permitted by law, the company excludes any liability, direct or indirect, for the use of the Site.

FINAL PROVISIONS

In the event of a breach of these Terms and Conditions, we reserve the right to exercise any and all legal actions provided for. In addition, we reserve the right, at its discretion, to terminate access to or use of the Site, with or without notification from the User. The Terms and Conditions of use of the Site are regulated according to the laws in force. If any provision described herein is considered illegal, void, or for any reason unenforceable, that provision will be eliminated or reduced under the terms of the law, without affecting the validity and enforceability of the remaining provisions. We reserve the right to change these Terms and Conditions without prior notice. The User is bound to the version of the Terms and Conditions at the time of use, so we recommend your periodic consultation.

Total or partial reproduction of any images or content on this site, by electronic, mechanical or other means, including copying, printing or screen capture, is not permitted without the express written permission of lufalufa.com. To do this, ask for permission.

By accessing and using this website, as well as purchasing products or services contained therein, you are agreeing to the conditions of use of the same. The conditions may be updated without prior notice, and for this reason we recommend the regular visit of this page to learn about any changes to them.

Access to this site is of a temporary nature, reserving the right to withdraw or change services without prior notice, as well as restrict access to some areas without a defined time.

Lufalufa.pt is not responsible for possible failures in the internet network, however it can verify if the interruption of the service provision, due to the need to carry out conservation, maintenance or any type of alteration in the computer network. There are no features that could harm the system or device that the user may be using in any way, and any malfunction, damage, loss or other costs that the user may have, due to the use of this website, are of sole responsibility and borne by the user.

Orders can only be placed by people over the age of 18, committing themselves to providing true data that allow them to process and deliver the order successfully.

These general terms and conditions of sale exclusively regulate the offer, transmission and acceptance of orders placed among consumers at lufalufa.com.

These conditions are only applied on the lufalufa.com website and cannot be applied in physical stores.

2. RIGHT TO NOT ACCEPT ORDER OR CANCEL PURCHASE

Lufalufa.pt reserves the right to refuse any order for any reason. We also reserve the right to cancel any purchase in the following situations, exempt from liability for any damages or costs:

• The product is no longer available / in stock (payments will be returned);
• The billing information is not correct or verifiable;
• The transfer for payment of the order was not received by us within a period of 5 working days after the acceptance of your order;
• Order susceptible to fraud;
• If we think you are a reseller;
• There is an error in the price quote;
• It is not possible to deliver to the address provided;

3. SECURITY

The lufalufa.com website uses the most advanced security technology among the available encryption platforms. Your payment information will be encrypted from the moment you enter, until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via e-mail cannot be guaranteed.

Lufalufa cannot be held responsible for any damage suffered as a result of the use of electronic means of communication including, but not limited to, recurring damage from failures or delays in the delivery of electronic communications, intersections or manipulations of electronic communications by third parties or by software programs. computer used for virus communications or transmissions. The entire lufalufa.com website is protected by Secure Socket Layer 3 (“SSL v3”) certificates.

4. PRICES

The prices of the products displayed on the website contain / include the Added Value (VAT). Shipping charges are applied per order. The exact price of the shipping fee will depend on the country where your order will be delivered. Prices are all quoted in euros. Please note that changing the country of delivery may have an influence on prices due to shipping costs.

Total price The total price specified in the final order menu includes taxes and shipping costs.

Price changes The prices of products presented on the website are subject to change. Lufalufa reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.

Price errors Our website is updated with extreme care, however it is possible that the price information on the website contains errors. Lufalufa.pt does not commit to the offer and reserves the right to cancel your order, in the event of such an error occurring.

5. PRODUCT SHIPPING AND DELIVERY

Once the order has been shipped, the customer will receive a confirmation email, the assigned shipping number and a link so that they can track the order on the carrier’s website. Attempting to track the order online upon receipt of the shipping confirmation email may not return any results. In fact, shipping information can take up to 24 hours after receipt of the shipment confirmation to be updated on the carrier’s website. Orders are delivered Monday through Friday, with the exception of local or national holidays, to the address the customer indicates when placing orders. An delivery attempt will be made by a courier from the chosen carrier at the address indicated by the customer.

NOTICE: It is not possible to choose a specific delivery time, as it will be conditioned by the route defined by the carrier for the courier on the day of delivery.

Providing an incorrect or incomplete delivery address may result in your return to LufaLufa, resulting in additional costs for the customer, so we recommend that the customer always make sure that the delivery address indicated when order registration is effectively correct and complete. Once the order has been processed, it is not possible to change the delivery address or the billing data you have specified.

6. DELIVERY INSPECTION

At the time of delivery, you should check the packaging and the product shipped in order to check for any damage. If you find that the products are damaged, you should not accept delivery of the order, which must be returned immediately. The lufalufa.com online store will refund the amounts paid for the order and shipping as soon as, in your warehouse, you receive and complete the return process. The order is considered accepted if, after receiving the order, it is not returned within 15 days.

7. RETURN INFORMATION

If your return is justified by the existence of a defect in the ordered products, Lufalufa will bear the shipping and return costs and in accordance with the product analysis made by the brand. If your return was made for reasons other than the justified defect in the ordered products, we will not refund the shipping costs.

Refunds will be made based on the payment method. If the customer pays by ATM reference, it is necessary for the customer to give his bank details to our Customer Support, at the moment he starts the return process. This indication is necessary so that we can refund the money to your account. The customer will receive a refund after the product (s) have been returned and processed.

8. AVAILABILITY

The satisfaction of all orders placed on our website is subject to availability. Lufalufa tries to ensure that all items offered for sale on the website are in stock. However, we reserve the right not to accept any orders or cancel orders already confirmed for products that no longer have stock. In this case, we will inform the customer of this fact and proceed with the refund of the amount paid. The maximum period for receiving the refund is 14 days.

9. ORDERING PROCESS

Lufalufa does everything possible so that the photographs of the products presented on the website are as close as possible to the color level. However, color is a factor that depends on each monitor and its settings. In this sense, we cannot guarantee that your monitor will reflect the actual color of the product.

All measurements are approximate, however we make every effort to ensure that they are as accurate as possible.

We take the necessary precautions to ensure that all details, descriptions and prices of the products presented on the website are correct. However, we reserve the right to refuse orders where product information has been incorrectly published, including prices and promotions.

Refusing orders can also be the result of other reasons such as:

• Product out of stock.
• Inability to obtain payment authorization.
• Fraudulent orders.

If there is a problem with your order, you will be contacted immediately by us. We do everything in our power to keep your order and payment details secure. But, we cannot be held responsible for any loss you may suffer if a third party obtains unauthorized access to any data that you provided when accessing or ordering on our website.

Lufalufa may change prices without prior notice. All prices include VAT (where applicable) at the legal rate in force. After finalizing your online order, an email message will be sent to the address provided by the customer for this purpose, with confirmation of receipt of your order. All order dispatch is done on behalf of Lufalufa.

10. APPLICABLE LAW

• • The present general conditions and all emerging disputes related to these general conditions, including their validity, the use of the website or any purchase on it must be governed by Portuguese law.
  • CHANGES TO TERMS AND CONDITIONS Lufalufa has the right to change these Terms & Conditions at any time. The customer is subject to the principles and terms in force on the date of his order, unless the law or competent authority imposes any changes to them. We recommend visiting this page regularly to learn about any changes to them.
  • ONLINE DISPUTE RESOLUTION The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes outside the courts. https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage Lisbon Consumer Conflict Arbitration Center http://www.centroarbitragemlisboa.pt/ Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal http://www.triave.pt/ CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal) http://www.ciab.pt/pt/ CNIACC – National Center for Consumer Conflict Information and Arbitration http://www.arbitragemdeconsumo.org/ Consumer Disputes Arbitration Center of the District of Coimbra http://www.centrodearbitragemdecoimbra.com Algarve Consumer Conflict Information, Mediation and Arbitration Center http://www.consumoalgarve.pt Porto Consumer and Arbitration Information Center – http://www.cicap.pt European Online Dispute Resolution Platform – https://webgate.ec.europa.eu/odr/main/index.cfm?

Online Complaints Book – www.livroreclamacoes.pt/inicio

11. CANCELLATION OF ORDERS

The cancellation of orders after payment and before it is dispatched is possible at lufalufa.com. To do this, you must make your cancellation request via email hello@lufalufa.pt providing us your order code. The refund of your purchase will be made using the same payment method you used.